Air India Express

Global Network and Operations

Air India Express operates as a low-cost international carrier primarily focusing on short to medium-haul routes connecting India with the Middle East and Southeast Asia. Since its inception in 2005, it has established a robust presence serving over 30 destinations with a fleet of Boeing 737 aircraft. Key operational hubs include Kochi and Mumbai, facilitating efficient connectivity for expatriate communities and leisure travelers alike.
• Operates primarily Boeing 737-800 and 737 MAX 8 aircraft.
• Focuses on routes to Gulf Cooperation Council (GCC) countries and Southeast Asia.
• Part of the Air India Group, complementing its full-service parent airline’s network.
• Offers cost-effective travel options with quick turnaround times to maximize aircraft utilization.

Innovation and Milestones

Air India Express has achieved several significant milestones in its evolution as a value-driven carrier:
• Pioneered non-stop connectivity between tier 2 Indian cities and Middle Eastern destinations, reducing travel times and transit hassles.
• First Indian low-cost airline to operate Boeing 737 MAX aircraft, enhancing fuel efficiency and passenger comfort.
• Introduced simplified fare structures and online booking platforms to streamline customer experience.
• Implemented enhanced sanitary and safety protocols aligned with global aviation standards during the COVID-19 pandemic.

Customer Experience and Recognition

Air India Express focuses on delivering value with reliable service and customer-centric policies. The airline offers an all-economy cabin configuration optimized for short-haul flights, providing comfortable seating with standard legroom. It has earned praise for affordability and punctuality, with notable improvements in on-time performance over recent years. The airline’s commitment to safety is underscored by compliance with Indian Directorate General of Civil Aviation (DGCA) standards and international aviation authorities.

Future Outlook

Air India Express is set to expand its footprint by adding new routes in Asia and the Middle East while upgrading its fleet with new generation aircraft to reduce emissions and operational costs. Emphasis on digital innovation and customer engagement initiatives aims to strengthen brand loyalty and market presence. The airline envisions playing a pivotal role in democratizing international air travel from India’s emerging cities.