CAMP Systems is expanding its adoption of artificial intelligence across various components of its aviation software offerings. The company is integrating AI-driven tools for parts pricing, technician support, analytics, and customer service, with efforts dating back to 2025. These advancements are part of an ongoing initiative to modernize older software systems and transition applications into web-based environments, enhancing operational efficiency and support capabilities.
Daniel Tautges, Senior Vice President of Sales at Component Control—a CAMP subsidiary—highlighted that AI is being used extensively to analyze source code, user guides, FAQs, and historical support tickets. This process supports the decision-making regarding updates or rebuilding of legacy systems. Additionally, CAMP is developing specialized AI-powered tools, including aircraft parts valuation estimators and intuitive technician support applications designed to accelerate troubleshooting by utilizing comprehensive maintenance records and internal knowledge bases.
Enhancing Analytics and Customer Support
CAMP is also working on an analytics platform that allows users to pose questions in natural language, replacing traditional report generation workflows. The company is utilizing AI to improve customer support responsiveness by swiftly accessing FAQs, videos, support tickets, and detailed documentation. Internally, AI assists in employee training and helps evaluate the suitability of older software modules for migration, streamlining update decisions.
The company’s AI team has grown considerably, expected to reach 45 developers by the end of 2026. Throughout this expansion, CAMP maintains a strong focus on security, employing measures to safeguard customer data through system isolation and benefiting from legal and cybersecurity support from its parent company, Hearst. Overall, these developments mark CAMP’s strategic push to enhance its aviation software portfolio through artificial intelligence integration and data security practices.
