Amid ongoing widespread disruptions across India's aviation sector, Air India and Air India Express have announced a series of measures aimed at supporting stranded travelers. The carriers have implemented a cap on economy-class fares for non-stop domestic flights from December 4, 2025, as a temporary response to demand-supply imbalances often managed automatically by revenue systems. This initiative is designed to ease the burden on passengers facing delays and cancellations.
Furthermore, both airlines have introduced a one-time fee waiver for changes and cancellations made by passengers holding bookings until December 15, 2025. Eligible travelers can reschedule or cancel their tickets at no additional cost, provided the requests are made within the specified window and fare differences are paid if applicable. These measures aim to reduce customer inconvenience during a difficult period of operational challenges.
Support Channels and Passenger Flexibility
Passengers can reach out to the airlines' 24/7 contact centers or travel agents globally to modify or cancel their bookings under the waiver policy. Additionally, Air India Express has enabled assistance through the WhatsApp chatbot, Tia, to expedite support. The official statement emphasizes the airlines' commitment to responsive service and passenger safety amid ongoing disruptions.
These proactive steps showcase the airlines' efforts to minimize the impact on travelers and ensure smoother handling of delays. The fare caps and fee waivers are part of a broader strategy to maintain operational stability and customer trust in an environment of high operational stress.
