The Canadian federal government has announced measures to address a significant backlog of complaints related to air travel and to strengthen enforcement capabilities for the Canadian Transportation Agency (CTA). In its Spring Economic Update 2026, officials revealed plans to develop a regulatory system that improves transparency, fairness, and promptness in resolving passenger claims.
Currently, nearly 100,000 complaints remain unresolved before the CTA, with the government planning to engage a neutral dispute resolution organization to expedite these cases. Airlines at fault are expected to comply swiftly with decisions. The government has also announced the removal of confidentiality obligations in complaint processes to increase transparency.
An important change involves boosting the enforcement powers of the CTA. The agency will be able to impose fines up to $1 million for systemic violations of the Air Passenger Protection Regulations, a significant increase from the previous cap of $250,000. Industry and consumer groups have largely supported these initiatives, viewing them as positive steps towards improved accountability.
The government will introduce legislation in the coming weeks to formalize these reforms, with opportunities for consultation from the public and industry. Overall, these measures aim to rebuild confidence in Canada's air travel sector, ensuring airlines uphold their obligations and protecting passengers' rights.
