Royal Brunei Airlines has been awarded the 2026 APEX Four Star Major Airline distinction, along with the Best in Seat Comfort Award for East Asia, reflecting its ongoing commitment to passenger experience and service excellence. The awards recognize the airline's investments in cabin design, comfort, and quality service across its network.
According to a statement, the recognition highlights the dedicated efforts of RBA's cabin crew, engineering teams, and product developers who work together to ensure a high standard of comfort and safety for travelers. Colonel Norsuriati Haji Sharbini, the airline's interim CEO, expressed pride in the achievement, emphasizing that it underscores the trust and confidence customers place in the airline.
Established in 1974, Royal Brunei Airlines serves as the national carrier of Brunei, operating flights that connect passengers to various destinations. The awards serve to bolster the airline's reputation for service quality and passenger comfort as it continues to expand and improve its offerings.
This recognition by the Airline Passenger Experience Association (APEX) aligns with RBA’s strategic focus on customer satisfaction and operational excellence, positioning it favorably within Asia-Pacific's competitive airline industry.
