How reviews are checked
Airspace Times has reviews by our own team and reviews by readers, each clearly labelled. This page explains how we check reader reviews and what our checks do and don’t prove.
What “email verified” means
- Every reader review is confirmed with a 6-digit code sent to the reviewer’s email address. That proves a real person with that address sent it.
- It does not prove the person took the flight or visited the lounge. That’s why we say “email verified”, never “verified traveller”.
Every review is read before it’s published
- A member of our team reads every reader review before it goes live, usually within two working days.
- We reject reviews that are spam, insulting, defamatory, contain personal data, are off-topic, are not a first-hand experience, or are written by someone linked to the airline, airport or lounge.
- We publish good and bad reviews alike. We never hide or change a review to suit an airline, and no airline can pay to remove one.
The rules for reviewers
- Nobody is paid or rewarded for a review, by us or by anyone else.
- People who work for the airline, airport or lounge, or who were paid to review, may not review it. Every reviewer confirms this on the form.
- One live review per person per airline, airport or lounge.
How we show reviews
- Reader reviews are labelled “Reader review · email verified”. Our team’s reviews have a “Team review” badge. Both are listed together, and neither changes our rankings or lists.
- Newest first, unless you sort by highest rated. An average score only appears once there are at least 3 published reader reviews.
- Only the nickname is shown, plus the “about you” answers if the reviewer chose to show them. We keep the email address only to send the code, then only as a one-way hash.
Deleting your review
- The confirmation email has a link that deletes your review straight away. Lost it? Email us from the same address and we’ll find and delete it.